Help centre
Questions, answered simply.
Find quick answers about products, orders, delivery, payments and returns.
What are the delivery charges?
Delivery
Delivery charges depend on the selected delivery zone. The demo data includes Lahore, Karachi, Islamabad/Rawalpindi and a Pakistan-wide fallback zone.
Do you offer free delivery?
Delivery
Yes, when the order subtotal reaches the free-delivery threshold configured for the matched delivery zone. Demo thresholds can be changed from the admin panel.
Can I collect my order?
Delivery
Pickup is supported when an active pickup location is available. The demo store includes Lahore and Karachi pickup points.