Help centre
Questions, answered simply.
Find quick answers about products, orders, delivery, payments and returns.
Can I place an order without creating an account?
Yes. The demo checkout supports guest ordering. Creating an account makes saved addresses, order history, wishlist and support tickets easier to manage.
How do I know my order was placed?
After checkout you will see an order confirmation page with a unique MO order number. You can also use Track Order with your order number plus phone or email.
Can I reorder a previous purchase?
Signed-in customers can open a previous order and use Reorder Items. Current stock, variants and prices are validated before anything is added to the bag.
What are the delivery charges?
Delivery charges depend on the selected delivery zone. The demo data includes Lahore, Karachi, Islamabad/Rawalpindi and a Pakistan-wide fallback zone.
Do you offer free delivery?
Yes, when the order subtotal reaches the free-delivery threshold configured for the matched delivery zone. Demo thresholds can be changed from the admin panel.
Can I collect my order?
Pickup is supported when an active pickup location is available. The demo store includes Lahore and Karachi pickup points.
Is Cash on Delivery available?
Cash on Delivery is enabled in the demo configuration. Eligibility can be changed globally or by business rule from Payment Settings.
How does advance payment work?
The storefront can show manual prepaid instructions and accept a transaction reference or payment proof for admin verification. Real account details must be configured before launch.
Are prices secure at checkout?
Yes. Product prices, discounts, delivery fees and payment eligibility are recalculated on the server instead of trusting values sent by the browser.
How do I request an exchange?
Open Contact Us, choose Returns / Exchange, and submit your order reference. Signed-in customers can also create support from their order page.
Can sale items be exchanged?
The current wording is demo content. The client should define sale-item exchange rules before launch and update the policy page and FAQs from the admin panel.
How do I choose a size?
Use the size variants on each product and review the Size Guide. Final body and garment measurements should be added by the client before production.
What if my selected size is sold out?
Unavailable variants are disabled and Add to Bag is blocked when stock is zero.
Where can I find fabric and care details?
Product pages include fabric, structured garment pieces and care instructions. Reusable fabric care can also be managed centrally in Catalog → Fabrics.